Frenquently Asked Questions

Collapsible content

Can I customize my cake order?

At Sugarloaf, we offer a variety of pre-set Bolo de Rolo options on our website. While we don't customize individual orders, we're happy to discuss customizations for large orders. Please use our contact us form for these special requests. We aim to make your large events and corporate orders unique with our personalized service.

How far in advance do I need to order?

Plan ahead for your Bolo de Rolo! Order by Friday midnight the week before desired delivery to secure your spot as we have limited production.

We ship orders every Monday, with a delivery time of 1-3 days depending on your location.

Is your packaging recyclable? 

Sugarloaf is committed to the planet with carbon-neutral, eco-friendly packaging and shipping.

Our ethos ensures your Bolo de Rolo indulgence supports environmental sustainability, offering guilt-free shopping.

How do you ensure product freshness?

Your Bolo de Rolo is freshly baked in our kitchen for maximum freshness. Check our storage tips to keep it delicious longer, but with its irresistible taste, it might be gone quickly!

Enjoy the homemade quality of every slice.

Do you cater to dietary restrictions (e.g., gluten-free, vegan)? 

We're currently developing vegan, gluten-free, and dairy-free Bolo de Rolo options, not yet available. Stay updated on these exciting offerings by following us on Instagram, Facebook or through our email subscription for the latest updates. We can't wait to share these new creations with you soon!

What is your refund policy?

You can find our refund policy here: REFUND POLICY

How can I provide feedback or make a complaint?

At Sugarloaf, we highly value your feedback to enhance our Bolo de Rolo. Your insights, whether positive or constructive, are crucial for us.

Connect with us on social media or email at to share your thoughts. We're always ready to listen and address any of your questions or concerns.

What days do you ship? 

We dispatch orders every Mondays and Wednesdays. If these days fall in a public holiday, we'll ship on the next business day instead.

Do you deliver to Regional Australia? 

Yes! The timing for shipping may vary based on your location. For more details and to see your delivery options, just check out our product page. We're here to ensure your Bolo de Rolo reaches you, no matter where you are in Australia.

When is the ordering cut-off for next round of delivery?

Every Friday at midnight.

Is there a minimum spend for delivery? 

No. You can buy as little or as much you want.

How much does delivery cost? 

We ship Australia wide with a flat rate of $15.

When should I expect my delivery?

1-3 days depending on your location. For Regional Australia transit time might be longer.